The goods are inspected and packaged in suitable packaging to ensure perfect and undamaged delivery. In any case, the goods leave the Ursus SpA warehouses, or partner warehouses, in excellent condition, intact, and inspected. Users are advised that the courier may also cause damage to the contents of the package or packages. It is mandatory to inspect the condition of the packaging upon acceptance of the goods.

Yes, all our products are covered by a warranty against manufacturing defects. By registering within one month of purchasing your products, you will activate
The warranty is automatically extended by one year. Current legislation
In fact, it provides a 2-year warranty, Ursus offers you an extra one.

Yes, we offer 5 years of crash replacement. In the event of an accident, if you have registered your wheels on our website, Ursus will support you by offering a single rim replacement* at half the list price + 80 euros (+ VAT) for labor, replacement of nipples, stickers, and any spokes (shipping excluded). If you would also like to overhaul the hub and replace the bearings (SKF), you can do so for just 25 euros (+ VAT). *In the event of
if the product is out of stock at the time of the request, we will offer you the
replacement with a similar one in production.

 

Ursus SpA delivers its products throughout Europe and internationally via trusted couriers. Free shipping and returns are guaranteed EXCLUSIVELY to EU members for orders over €100. Shipping costs for non-EU countries vary depending on the country of origin.

The average delivery time is between 7 and 10 business days, excluding weekends and holidays (excluding islands, remote locations, and made-to-order products). The delivery times indicated are purely indicative and non-binding, and do not depend on the will of Ursus SpA. They will also be indicated in the purchase order. The user receives an email from Ursus SpA when the goods are packaged and ready for collection by the courier. The courier sends a text message or email to allow tracking of the shipment. Users can track their shipment by clicking on the link received via email from the courier.

We accept several payment methods to make your shopping experience more convenient. Ursus SpA accepts the following payment methods:

• Credit Cards: We use STRIPE as a certified payment platform through which individual transactions are managed.
• PayPal: Make online purchases simply by entering your email address and password without entering your card number or other personal information.

We guarantee that your payment information is safe and secure during the checkout process.

Pursuant to Article 52 of the Consumer Code, the customer has the right to withdraw from the contract within 14 working days from the date of receipt of the goods, unless otherwise specified. In the event of separate deliveries of multiple products ordered by the customer and forming part of a single purchase order, the right of withdrawal may be exercised within the fourteenth day following receipt of the last product ordered. Consumer Customers may exercise their right of withdrawal by sending an email to shop@ursus.it .

Ursus manufactures bicycle components—wheels, hubs, stands, and quick releases—for road bikes, gravel bikes, mountain bikes, and urban bikes.
produces aluminum and carbon wheels, high quality hubs and a wide range
of easels.

Most of our models do. Compatibility is listed on the product page.

Yes. If you don't buy a complete wheel, you can buy the hub alone – front or rear – and match it to a rim and
rays.

Yes: Ursus racing bike hubs are
designed to be compatible with systems such as Shimano, Campagnolo and SRAM.

Yes, like all mechanical components, hubs may require periodic maintenance. However, thanks to the proprietary U-press™ system, maintenance is extremely simple and quick: the hub can be quickly disassembled without the use of special tools, reducing machine downtime and making inspection and maintenance operations much more efficient.

Ursus offers single side stands, central stands, double stands (for heavy bikes or city/cargo bikes). There are
adjustable or fixed models, made of aluminum or steel.

Yes: among the models offered there are double, more stable stands, and robust models
designed to support heavy bikes, cargo bikes or bikes with child seats
children.

Our stands are adjustable and compatible with most bikes, but some models may not fit certain frames.

The choice depends on the type of bike and its use: for light or city bikes, a simple side or central stand can be fine; for e-bikes, cargo bikes or city bikes, a central or
double for greater stability. Ursus offers a wide range to cover all these
needs.