Contact Ursus directly and open a ticket
From a simple curiosity to a problem with our products, we're here to help.
Do you want to become an Ursus dealer?
Fill out the form below and send us your request: our team will quickly provide you with all the information you need to become a reseller.
Contact an Ursus dealer
Go to your usual Ursus dealer.
He will perform an initial assessment of the problem and provide you with all the support you need for the maintenance of your wheel.
Repair your wheel yourself
You can find the necessary documentation on our website with the Ursus technical manuals.
Spare parts are available in the accessories section or can be ordered from Ursus dealers.
Crash Replacement Conditions
In the event of an accident, if you have registered your products on our website (we remind you that this must be done within 40 days), Ursus will support you by offering the replacement of the single rim* at half the list price + 80 euros (+ VAT) for labor, replacement of nipples, stickers and any spokes (shipping excluded).
If you also want to overhaul the hub and replace the high-speed bearings, you can do so for just 25 euros (+ VAT).
The offer is valid only once and exclusively for the original owner, two years from the date of purchase and after registration on the Ursus website.
The carbon wheel must be shipped at your own expense to Ursus Spa.
You must include the sales receipt and a description of the damage. The tire, cassette, and brake disc must be removed before shipping.
The damage must affect the functionality of the wheel (optical damage is excluded).
The service is active exclusively for EU member countries.
Please note that any service intervention will be subject to a fee, except for structural manufacturing defects covered by the warranty. This service is available exclusively for wheels currently in our collection. We will do our best to get back to you as soon as possible.